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Twelve new shops in town have joined in the recognition of Tourist Quality Commitment, which distinguishes establishments that have implemented a quality system focused on customer satisfaction, tourists and service improvement.

This recognition is awarded by the Ministry of Tourism and the Spanish Federation of Municipalities and Provinces.

The establishments that have received this distinction have been part of the Quality System Spanish Tourist Destinations (SICTED), developed by the Murcia Tourist Consortium Crossroads, which is part of the Department of Tourism and Congress of the City of Murcia and region.

These twelve stores have received a plaque with the Tourist Quality Commitment distinction after going through a process of evaluation and implementation of best practices.

The aim of this free program is that Murcia enhance its image as a destination for quality and that facilities and services, while not strictly tourist, aware that they are an important part of tourist visits that take place in the city.

This project was launched in September 2006.

Have already signed a total of 101 stores, of which 32 are commercial.

This process allows establishments aware of that are also part of the tourism experience of visitors, and customers are with businesses that provide quality service.

The establishments that adhere to this project must go through several phases as self-establishment, creation of the Manual of Good Practice, training on quality tools, self assessment, improvement planning system, etc.

Each company creates its own manual of good practice which includes everything from the cleanliness to environmental management and customer service, then a technician, which is the City of Murcia, evaluates the project.

If the facility passes all phases gets its distinction.

In addition, the Department of Tourism provides assistance at all times to assist establishments and services.

Besides shops, have received this distinctive car rental companies, language tourism, museums and interpretive centers, the Congress Bureau of the City of Murcia, tourist guides, hotels, travel agencies, professional congress organizers, restaurants, taxis, transport tourism, and the Auditorium and Congress Center Víctor Villegas.

Source: Ayuntamiento de Murcia