Portal de Murcia
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Of the 218 clients served initially, there are now 3,133 |
The focus logged about 11,000 calls per month related to the beneficiaries of the municipality
The benefit improves year by year with the addition of new video services such as social alarms, smoke detectors, mobility and custody of keys
Telecare home addresses over 65, sick or disabled people living alone or living with others in similar situation
The Mayor has talked by telephone with the client number 2 which is registered in the service 15 years ago
Every day, 3,133 elderly people in the town to sleep in quiet every day because they have the support and assistance they need without having to leave their homes.
So thanks to the telecare service that allows them to enjoy an easier life both over 65 and their families.
This feature helps to fill two of the most important needs of the elderly: the solitude and safety.
The Mayor of Murcia, Miguel Ángel Cámara, together with the Social Welfare Deputy Mayor, Maria del Carmen Pelegrin, and the secretary general of the Ministry of Social Policy, Women and Immigration, Fernando Mateo, visited this morning the new focus Call the company Sergesa Televida, which manages the service in Murcia.
In the care for the elderly, the City argues for the permanence of the users in their environment.
To do this, increase local resources and develop good-home services that allow these people to stay at home but have some dependence.
Made good use of the beneficiaries of the municipality gives a good account of the volume of calls received each month, offering an average of 11,041.
Of these, nearly 5,000 are for calls made from the center of attention, which carried 4,000 users and more than 2,000 terminals engaged telecare for safety.
The City Government, in collaboration with the IMSERSO, made a significant investment commitment to the development of social service for the elderly and since its inception, has increased 1,000% over budget which absorbs each year.
Coverage exceeding the national average
Thus, in 1995-the first full year of operation, "the budget was 78,781 euros, 940,960 euros compared with 2009.
In the same measure, users of the town have experienced an increase from 218 to 3,133 at present, representing a growth of 1,337%, and mean more coverage than the national average.
The home telecare service allows people who live alone have confidence that crisis situations can be contacted via telephone and communication equipment and information specific to a center that is staffed by trained personnel.
It provides all year round, 24 hours, and is aimed at those over 65, sick or disabled people living alone or living with others in similar situations.
Loneliness, because most calls
To do this, users have at home a special telephone equipment that allows the push-Telecare medallion-bearing constantly make an emergency call that puts the user in contact with a permanent Care Center, which provides adequate response the crisis brought either by itself or by mobilizing other resources such as public protection services, health and social.
Its aim is to ensure continuity of the user in their usual way of life, providing security, companionship and avoiding unnecessary hospitalizations.
The reasons for the calls of users (health emergencies, health problems, operation of equipment, advice and information) have diversified, but the problems of loneliness are still those that generate a higher call volume.
The service is supplemented by two mobile units, vehicle personnel dedicated exclusively to the permanent attention of users of the project.
Both are in communication with the Service Center via radio or mobile phone and its prime role is to act as emergency health, social or domestic.
Murcia is one of the few municipalities in the country has two mobile units, adapted and equipped with all the necessary qualified personnel to intervene in the user's home in an emergency.
From its inception until now, has been incorporating new features and technical resources that have helped to provide better service to users.
Thus, one possibility is that more demand receives custody of keys, which targets mainly older people who lack family support.
Gradually incorporated into the home smoke detectors, fire, gas and mobility, as well as video tele-assistance, which allows beneficiaries to maintain eye contact from your TV screen with the person who answers your call.
Finally, in the summer months is put into operation a protocol for action to mitigate the effects of the heat wave on health and, since last May, is in place an action plan for the detection of possible signs and symptoms influenza virus A.
Source: Ayuntamiento de Murcia
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