Portal de Murcia
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The Association recalled that the process for identifying the prepaid card is completely free and just go to an outlet of the company and show your ID card, passport or alien identification card
Murcia Association of Consumers and Users, CONSUMUR, integrated FACUA-Consumers in Action alert Murcia existence of a distribution company of Telefonica and Telefonica MoviStar that to make the process of identifying the customer prepaid cards required, until yesterday, previous to a mobile recharge ten euros.
According could compare CONSUMUR yesterday, sellers of "phone home Murcia informed their users of the next steps for the identification of prepaid cards among which include the provision of ID, or proof of identity cardholder and the realization of a mobile recharge a minimum of ten euros.
When asked about the obligation to carry out this charge, the seller we confirmed that "at present" is a mandatory requirement to carry out identification of the prepaid card and the amount of recharge will be integral.
After the appearance today in the journal The Truth of the practice carried out by the company, the Association has seen, in person at the establishment, between the requirements for identifying the prepaid card is no longer performing mobile recharge a minimum of 10 euros, although "as normal" it, thus prompting the user to carry it out, but not force us.
CONSUMUR warning that the practice by the company and verified by the organization, whose corporate name is LEO TELEPHONY, SL, Calle San Antón, No. 31, Murcia, violates the provisions of Law 25/2007, October 18, preservation of data relating to electronic communications and public communications networks in which sets the requirements for the identification of prepaid cards "The identification was made by documentary proof of the personality, recording on log should contain the name and nationality of the purchaser and the number of the identity document used and the kind and description of the document.
In the case of legal persons, the identification is performed by providing the tax identification card and shall be recorded in the logbook the name and the tax identification code. "(Point one of the only additional provision. Telephone services with prepaid cards).
At no time is indicated by the customer requirement to make a charge directly or assume the economic costs that may involve the management of identification data.
Nor is it considered legitimate prompt the user to carry out this charge.
CONSUMUR recalled that, since 2007 which came into force the Law of Conservation of data relating to electronic communications, telephone operators have a term of two years to create a book-registration of prepaid phone cards with identification data their owners, term ends on November 8.
For cards purchased before the entry into force of the standard, companies will have to cancel or disable the cards whose holders have not been identified, subject to compensation for the remaining balance of consumption.
The Association considers it necessary to intensify the information for prepaid card users by phone companies, because if it is true that all operators are conducting an information campaign by sending text messages, it should be supplemented with information on the steps and the importance of carrying out this process in the limit set by the Government.
CONSUMUR advises all users who have not yet identified their prepaid cards and have doubts about the procedure, or the detection of irregularities by some operators, who come to the association and report the situation.
The user can receive information and advice coming to CONSUMUR, in schedule 10 to 14 hours, Monday through Friday and from 17.00 to 20.00 on Tuesdays and Thursdays, as well as through its virtual office, available to the consumer and user 24 hours a day.
You can also request information by calling the Consumer Information and User: 968 96 77 88.
Source: CONSUMUR
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