Portal de Murcia
www.portaldemurcia.com
Improve the service we offer facilities of the municipality to customers and visitors is the goal of Quality System in Spanish Tourist Destinations (SICTED) that have already joined Murcia 73 establishments, 21 of them commercial.
Establishments receiving his badge Tourist Quality Commitment after going through a process of evaluation and implementation of best practices.
The aim of this free program is that Murcia enhance its image as a destination for quality and business, while not strictly tourist, aware that they are an important part of tourist visits that take place in the city.
The program is being developed by the Crossroads Consortium, which is part of the Department of Tourism of the City of Murcia and the region.
This project was launched in September 2006.
The Councillor of Tourism, Maria Isabel Valcarcel, the Councillor of Commerce, Antonio Castillo, and the Director General of Tourism, Angel Campos, have placed this morning the plate Tourist Quality Commitment Antonio González Fabrics Shop (C / Society).
During these days, all plates will be placed in other facilities that have earned the distinction.
It is the first trade of the municipality may participate in a project to ensure that they are locals who have gone through a quality program focused on customer satisfaction and tourists who visit and service improvement.
Tourists and guests to observe the distinctive shops will face establishments that offer an adequate level of services to their expectations.
Businesses that have received recognition Tourist Quality Commitment are:
Antonio González Fabrics
Hot
Craft Centre Murcia
CREATESSE
Jewelers Field
Ele Ekis
Son Fernando Florist
The Aurora Art Gallery
Great Frutería Murcia
Paparajotes shop
Mother of God
Joyass MarisaCano
Momo Kids
No Name
Oxygen
Gateway
Blue Planet
Alma Pura
Shankara
Shilpi
Three
But this project is not just for stores, 73 county establishments already have this mark (21 of these stores) and it is expected that by the end of the year is to reach 100 stores (35 of them will be stores).
Besides shops, have earned this distinctive car rental establishments, museums and interpretive centers, the Congress Bureau of the City of Murcia, tourist guides, hotels, stores and conference event planners, restaurants, taxis, tourist transport, the Institute Hispanico de Murcia and the Auditorium and Congress Center Víctor Villegas.
The establishments that adhere to this project must go through several phases.
The first is the presentation of the project facilities after signing a protocol of accession and the self-assessment is made of the establishment.
Self-evaluation allows for an initial diagnosis in areas such as personnel, training, management, customers, suppliers, facilities, cleanliness, information, marketing, environmental management, etc.
and also identify those aspects that can be improved as set out in the Manual of Good Practice.
Subsequently, all members of the establishment are trained in quality tools, self assessment, improvement planning system, etc.
Each company creates its own manual of good practice which includes everything from the cleanliness to environmental management and customer service, then a technician, which is the City of Murcia, evaluates the project.
If the facility passes all phases gets its distinction.
In addition, the Department of Tourism provides assistance at all times to help businesses.
Source: Ayuntamiento de Murcia
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