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Continue to offer the best service over the objective of the Social Welfare Department, who heads María del Carmen Pelegrin.

One of the most common services, especially among the older population of the municipality is the home help, through which it serves more than 2,000 people.

If in the year 1995 were 650 users of this service, in 2008 the figure increased to 2242.

Thus, from 159,651 hours in 1995 passed 375,181 in 2008, including weekends from 2006.

Therefore, investment also increases: from EUR 1,220,185 in 1995 to 4,713,815 euros in 2008, including weekends from 2006.

And as for the staff of 108 workers in 1995 has increased to 395 in 2008 (including weekends from 2006)

The profile of the beneficiary of the service or home help is a woman most -76% -, living in urban areas -78% - and that takes more than five years served by this resource.

Surveys reveal that users most requested services are personal care, household and personal care organization.

Among the aspects most valued by beneficiaries highlight the speed with which they served, the friendliness, along with concern for his health and a job well done

Murcia Home Help SAL has received the EFQM certificate, so that the working society Murcia becomes first company in its industry to obtain the seal of commitment to European Excellence in the Region of Murcia.

The EFQM model seeks to encourage organizations from all over Europe to promote activities aimed at satisfying customers and employees.

The European Seal of Excellence recognizes the work of companies that have a positive impact on society and commercial success.

In July 1999, the company helps Address Murcia, SAL, and was the first organization of this sector in the Region of Murcia got to certify their quality management system with AENOR, and one of the first at the national level.

Home Help Murcia offers services based on care and attention in their own homes and families of those struggling to fend for themselves.

The objective is to work to maintain or restore physical, psychological and social patient, allowing the permanence in their environment, promoting personal autonomy and increasing their quality of life.

Source: Ayuntamiento de Murcia