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All Murcia wishing to submit claims for increases in their electric bills may go from morning to the Municipal Office of Consumer Murcia (OMIC) located in the basement of Saavedra Fajardo market and in the general direction of consumption to fill The official complaint form must be filed in the office for that purpose installed in Victoria Avenue, 2 under (Fleet, next to Garden Park Atalayas) -.

The complaint form can also be downloaded in www.murciaconsumo.es and www.murciaconsumo.com.

The meeting promoted by the government team, and who have attended the Security Council members, Nuria Fuentes, Trade, and Consumer Antonio Castillo, Fulgencio Cervantes, and representatives of consumer associations, regional administration and business Iberdrola, the latter has promised that once presented the claims of inappropriate charging users, will reply within a week to ten days.

In the event of a read error, shall be done within two days, credit the account of the person claiming, and if the contractor does not agree, will address the General Directorate for Industry, a body competent, and has also opened an information package to Iberdrola.

A request was made to Iberdrola is that the next invoice sent to provide more information to subscribers about the options available to read their meters and their subsequent recovery, given that the government team rejects the measure imposed by the Ministry of Industry, which enables estimated readings, when the billing system is unfair and punishes the family consumption.

In their meeting this morning in the city of Murcia have been present, besides the aforementioned council, the service Jaffa general direction of the Autonomous Consumption, Rosa Sanchez, the head of department of the general direction of Industry, Energy and Mines, José Alfonso Segado Gonzalez, Pedro Antonio Moya Gomez, Aqua-Euroconsumo association, Carmen Piñero Arribas, Merchants Association of Murcia Triangle, Jesus Garcia Artero, Consumer Federation Thader; Eulalia Martinez Garcia association of jewelers, silversmiths and watchmakers in the region of Murcia, Juan Antonio Cano Munoz, Arepa, Antonio Muñoz Juárez, the Association of Businesses and Services Stables, Francisco Soto Braid, the association of self Carmu, Jose Luis Gallud framework of the Federation of Neighborhood Associations of the municipality of Murcia, José Iniesta Alcázar, the Federation of Employers of trade in the Region of Murcia-EMCF, "Teresa López Belchí, Murcia Centro Comercial Area, Mary Leo, the Association Vistalegre Merchants, Caridad Gomez Martinez, the Merchants Association Barrio del Carmen, Tomás Martínez Martínez, of the Merchants Association and Employers Garres Acoyem, Jose Onate Beltran, of the Retailers Association of Carmen, Antonio Martínez Lax and Julian Gomez-Garcia, Iberdrola and José Antonio Martínez Molina, Technical Consumer municipal.

The telephone numbers for consumers are:

Directorate-General for Industry: 968.362005

968.362002

Consumer-Telephone: 901,501,601

Consumer-Office of the City of Murcia (OMIC).

968.358600 ext 2885 and 2886

Source: Ayuntamiento de Murcia