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The Citizen Information Office served 1,800 people in its first week of operation (14/07/2008)

A daily average of 300 people has led to the new Citizen Information Office that the City of Murcia opened last June 19.

Thus, over 1800 citizens benefited Murcia, only in the first week of operation, the facilities offered by this new service.

Since its launch, 50% of users who have come to the office they have for general information inquiries covering a wide range of services.

Rapid registration document is the second most common type of care with 30% of the formalities, and finally, the single window service offered by the Region of Murcia has been consulted by 20% of users.

The average wait time exceeds two minutes with a staff of 28 persons, all qualified and pre-formed, serving users in 10 different languages, the most frequent, in this first week, the English, French and Arabic, together with Castilian, which is the most used.

As the average time of care by staff of the Office to perform any of the services offered, whether for information, record or single, between 5 and 7 minutes of attention.

This is the first comprehensive care service to the citizens of the City of Murcia to streamline and improve information services and procedures, not only local but also those of the Autonomous Region of Murcia.

The new facility, with a total area of 200m2, also provide a playground for little ones to play while their parents do the paperwork.

This service is a novelty that attracted the most attention and has been very well received among users of the Office.

With this new office will create a framework with an attention to quality and personalized city has been significantly reduced waiting times and care for all their services.

Source: Ayuntamiento de Murcia

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