Portal de Murcia
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Most queries are attended and performed at the premises of the Plaza of the Apostles and in the 68 offices located in villages and districts.
Flywheels registration, changes of address and payment of taxes are the most popular procedures.
Jose Guillen: "The citizen service is a priority and, therefore, we are optimizing the direct channels of communication, to make life easier Murcia and streamline their efforts."
The Information and Citizen of the City of Murcia, under the Department of Administration Modernization, Urban Quality and Participation, adheres to an average of 1,250 people daily, both at the headquarters of the Plaza of the Apostles and decentralized units in neighborhoods and districts.
The care and management of applications is performed through three channels: face, telephone and telematics.
Most consultations are face (86% of the total) and are held in the Office of Information and Registration Square Apostles 9 Information and Registration Offices in 59 Districts and Information and Registration Offices in districts, and Civil service Marriage and de facto unions located in the building of La Glorieta and Municipal Offices Abenarabi and Plaza de Europa.
"Our commitment is to make life easier to Murcia and streamline their efforts with the city, both in the city and villages.
Citizen services is a priority and, therefore, we are optimizing the direct channels of communication, both face telephone and telematic "said Jose Guillen, who added that" what is is to give the best answer to the real needs of people in their daily lives. "
The call, which is done through the Municipal Information 010 and the line 900 222 900 for procedures, receives 11% of citizens' applications;
while attention telematics (online transactions, direct chat, etc.), representing 3% of the consultations.
In this regard, the council responsible for the area of ​​Modernization said that "in recent months, has detected a rising trend in the number of online queries.
In fact, nearly 7,000 have opted Murcia via telematics in the period between January and August this year. "
What consulted Murcia?
The most requested procedures and information in the phone and telematic registration area are flyers (69% of the consultations), changes of address (8%), tax payments (6%), direct debits (5.7%) and high in the population census (5%).
With respect to personal assistance, requests made for services are: finance, treasury and overall revenues (21%), social services (18.1%), statistics and notifications (17.4%), local police (12 , 1%), and traffic and transport (7.2%).
Source: Ayuntamiento de Murcia
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