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What are my rights as a consumer when buying at a distance?
This is one of the questions that more and more consumers who decide to join the trend of distance purchases or hire by this route telephone services, water, electricity are made, etc.
Under this new scenario, Jose Ruiz Espinosa has developed his doctoral thesis "The consumer protection in the contracting distancia'- which analyzes the relationship of balance and imbalance between the consumer and the entrepreneur in distance contracting, and recent reforms that have been made in the last year in Spain in this area.
"The latest amendments of the European and Spanish regulations have greatly contributed to legal certainty and the development of electronic commerce," said Jose Ruiz Espinosa.
"However, there are improvements that should continue, especially with regard to information made available to the consumer before the contract and withdrawal capacity."
Written
Among the new measures in place to ensure consumer protection, José Ruiz Espinosa notes that the information you receive it when you buy a product or service, require confirmation on a durable medium, that is, "before it could make telephone recruiting any service, now requires written confirmation. "
Another issue discussed in the thesis, which has been rated as 'cum laude' is the withdrawal.
"When someone buys a product and are not satisfied, you can return it within 14 days across the EU".
Source: UCAM
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