Portal de Murcia

www.portaldemurcia.com

Murcia - SpanishMurcia - English
detail of Murcia

 

Murcia, first municipality in the region in having an ordinance taxi (27/04/2015)

Murcia is, today, the first municipality in the region to adapt to the Regional Taxi Act and have an ordinance regulating the sector.

The General Affairs Committee has finally approved the new rules, which is a historic request Taxi Sector and has the backing of the majority and most representative professional associations between licensees.

In the text some important aspects such as mandatory testing for new drivers who want to obtain the municipal permit, the content still is completely determined by the Ordinance, in which only the main subjects are targeted are collected.

In relation to vehicles, the regulations stipulate that may not have more than twelve years old and may issue more than 160g / km of CO2.

The taxis have a minimum of five seats and a maximum of seven seats, including the driver always.

Up until now could only be five seats.

In addition, the installation of security measures such as screens taxi or other security mechanisms and must be equipped with an external light module to bring both vehicle availability to provide the service, as the rate that is applicable

Also the number of employees is limited to one and the holder must exercise activity with total dedication and exclusive.

Only in exceptional cases may be contracted to a second employee.

As for the method of payment for the service, users can use a maximum of 20 euro.

If the traveler carries greater than this should warn him before the race to ensure the return ticket.

In addition, the ordinance establishes a maximum period of two years for all taxis have mechanisms for payment by credit card.

Meanwhile, the driver may require prepayment or a deposit only in exceptional cases or to keep waiting.

All taxis are required to have on board tariffs, also in Braille and complaint forms.

The City Council has withdrawn from the final ordinance creating the possibility of temporary licenses, by consensus with all taxi associations, consumers and others.

The drivers of Taxi vehicles may not refuse to provide service unless any of the following causes:

a) They are required to transport a number above authorized for the vehicle or has to exceed the maximum authorized mass seater people.

b) That any of the plaintiffs service is in a state of manifest drunkenness or drug intoxication, except in cases of grave and imminent danger to life or physical safety hazard.

c) by their nature or packages, luggage, tools, animals, except assistance dogs or wheelchair travelers carry with them, may impair or damage the vehicle, do not fit in the trunk or infringe with This provisions.

d) that are required by people persecuted by the bodies and security forces.

e) When the requested destination is outside the territorial scope of the license autotaxi city or areas of particular conflicts that may pose risk to the driver or vehicle.

f) When requested advance payment or advance payment, and the user refuses to satisfy.

For the first time has established a code of rights and obligations of both the driver and the user and a rigorous system of penalties for violators.

At the request of the majority associations, sanctions, in addition to the monetary fine, can lead to the temporary suspension of the license.

Thus, users of the taxi service have, among others, the following rights:

- The transport of luggage.

They are entitled to collect the baggage conductor, place it in the trunk of the vehicle and give it to the end of service, walk the vehicle, provided they do not exceed 30 kg.

- Receive service vehicles with the right conditions in terms of hygiene and conservation status, both exterior and interior.

- Request that raise or lower the volume on the radio and other audio and video equipment that could be installed on the vehicle, or that they are turned off, except those needed for the service.

- Request that the inner light both to raise or lower the vehicle and at the time of payment comes on.

- Transporting free assistance dogs as well as an aid to people with disabilities.

- Be seen during the service with the proper correction by the driver.

- Receive answers to the claims made.

- Make the journey along the route you choose.

Meanwhile, drivers of vehicles are required autotaxi, among other things, to:

- Helping to raise and lower the vehicle to travelers in need due to age, disability or health condition.

- Take care of your appearance and personal hygiene and dress appropriately for the service, forbids the use of swimwear and footwear not be closed and shorts, or 3/4 and tank tops.

- Allow to adult travelers, the opening or closing of the front or rear windows.

- Respect the user's choice on the use of air conditioning or climate control, provided that the required temperature is between 22 and 25, unless the driver and user agree to a lower or higher.

- In case of loss of belongings in the vehicle and if they can not return them in the act, shall deposit them in the Lost Property Office or at the headquarters of the local police in Murcia, within 48 hours.

Finally, the new ordinance provides for penalties, criminalizing violations as minor, serious and very serious

Among others, the following are considered minor offenses:

- The failure to provide the service in hygiene, cleaning and / or required quality, both the driver and the vehicle.

- Do not provide your receipt of the service provided to users, if they so request or deliver a receipt or invoice that does not meet the requirements.

- Not having the vehicle of the printer for tickets or take in operation.

- The lack of change in coins or bills up to the amount set forth in this Ordinance.

- Do not expose to the public the tables of approved rates or keep them in inconspicuous places.

- Absence stop leaving autotaxi therein, for over 30 minutes and then leaving it the sign "Busy" or "Out of Service"

- The lack of consideration and respect for users, other drivers or other taxi owners and workers.

- Altering the order waiting at stops or not have the green light when appropriate.

Will constitute grave breaches the following assumptions:

- Do not follow the route indicated by the traveler to the destination or follow one involving longer distances unnecessarily.

- Do not attend a service for which it was required, unless otherwise provided or force majeure.

- Do not wait for the return of a traveler when the circumstances provided for

- Start the meter before as indicated in the ordinance.

Finally, they will constitute very serious infringements:

- Leave traveler without paying or not finish providing the service for which it was requested without cause.

- Provide the taxi services without having passed this technical inspection of vehicles.

- Providing the service by someone other than the licensee or employee hired for the purpose and with municipal permit driver.

- Providing the service under the influence of alcohol, drugs or other toxic substances that produce similar effects.

- Appropriating forgotten by users inside the autotaxi objects.

Such action will be understood if not delivered within a maximum period of 48 hours, at the Municipal Office or Headquarters Local Police Murcia.

- NPrestar service under conditions that may affect the safety of persons by the state in which the vehicle or the driver is.

- Refusing to provide assistance to wounded or injured.

Violations are punishable by fines in the following amounts:

- Minor offenses are punishable by fines of 100-400 euros, as well as the possible withdrawal of the municipal permit up to a month.

- Serious offenses are punishable by fines of 401-1000 euros, as well as the possible withdrawal of the municipal permit up to three months.

- Very serious offenses are punishable by fines of 1001-4001 euros as well as the possible withdrawal of the municipal permit for up to six months.

Source: Ayuntamiento de Murcia

Notice
UNE-EN ISO 9001:2000 - ER-0131/2006 Región de Murcia
© 2024 Alamo Networks S.L. - C/Alamo 8, 30850 Totana (Murcia) Privacy policy - Legal notice - Cookies
This website uses cookies to facilitate and improve navigation. If you continue browsing, we consider that you accept its use. More information