Portal de Murcia
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The Board of Governors approved the new Municipal Ordinance regulating the provision of taxi services in accordance with the provisions of Law 10/2014 which states that it is for the city of Murcia prepare and approve this legislation
The draft ordinance was referred to the most representative associations of the taxi industry in Murcia, and also a meeting was held on January 8 with those associations to inform them about the letter.
Thus, it is noteworthy that the granting of new licenses for the City and autotaxi be made by public tender, and that the new taxis will have to meet at least one of the following conditions: Suitable for people with disabilities;
that use clean energy or low pollution or hybrid propulsion systems
The City, in exceptional cases and after hearing the most representative professional associations in the sector, may grant licenses autotaxi a fixed period at a given time, depending on events held in the town, which make it advisable and appropriate, increasing the supply of the service.
Vehicles may not exceed the age of 12 years counted from its first registration while emissions of new vehicles may not exceed 160g / km.
CO 2.
Taxis must be equipped with an external light module to bring both vehicle availability to provide the service, as the rate that is applicable and readers that allow users to pay by credit card.
To accommodate both bonds have a term of two years.
The drivers of Taxi vehicles may not refuse to provide service unless any of the following causes:
a) They are required to transport a number above authorized for the vehicle or has to exceed the maximum authorized mass seater people.
b) That any of the plaintiffs service is in a state of manifest drunkenness or drug intoxication, except in cases of grave and imminent danger to life or physical safety hazard.
c) by their nature or packages, luggage, tools, animals, except guide dogs or wheelchair travelers carry with them, may impair or damage the vehicle, do not fit in the trunk or infringe thereby provisions.
d) that are required by people persecuted by the bodies and security forces.
e) When the requested destination is outside the territorial scope of the license autotaxi city or areas of particular conflicts that may pose risk to the driver or vehicle.
f) When requested advance payment or advance payment, and the user refuses to satisfy.
In addition, drivers of vehicles must autotaxi:
a) Give the traveler a ticket or utility bill containing the minimum information required under this Ordinance.
b) To help raise and lower the vehicle to travelers in need due to age, disability or health condition.
c) Collect traveler's luggage, put it in the trunk and give it to the end of service in any case the vehicle and walk up to 30 Kgs.
d) Take care of your appearance and personal hygiene and dress appropriately for the service, forbids the use of swimwear and footwear not be closed and shorts, or 3/4 and tank tops.
e) Raise or lower the volume of the radio and other audio and video equipment that could be installed in the vehicle or off them if the traveler requests.
f) Allow opening or closing of the front or rear windows.
g) To respect the user's choice on the use of air conditioning or climate control, provided that the requested temperature is between 22 and 25, unless the driver and user agree to a lower or higher.
h) Observe proper behavior with many people apply for service with other drivers and users of public roads.
i) Provide passengers who request the Complaints Book.
j) In case of loss of belongings in the vehicle and if they can not return them in the act, they should deposit them at the Lost Property Office within 48 hours.
Drivers of vehicles are autotaxi obliged to supply the Exchange user to the amount of 20 euros.
In the event that the user will pay for the service with a number involving return above 20 euros return, you must warn the driver before starting the service and, if not, shall be the duty of the user gain change and for the time invested will keep the meter running.
Also in this ordinance the rights of users are specified:
a) Get a ticket service containing data service permit.
b) Make payment of the fare in legal tender, credit card or debit card, if the vehicle has reader.
c) The carriage of baggage.
They are entitled to collect the baggage conductor, place it in the trunk of the vehicle and give it to the end of service, walk the vehicle, provided they do not exceed 30 kg.
d) To receive the service with vehicles that have adequate conditions in terms of hygiene and conservation status, both exterior and interior.
e) Request that raise or lower the volume on the radio and other audio and video equipment that could be installed on the vehicle, or that they are turned off, except those necessary for the service.
f) Request that the inner light both to raise or lower the vehicle and at the time of payment comes on.
g) Transporting free guide dogs, as well as an aid to people with disabilities.
h) Be served during the service with the proper correction by the driver.
i) Receive answers to the claims made.
j) Obtain the driver a bill in addition to the data of the ticket, the origin / destination of the trip is expressed.
k) The right to request and obtain the waiting taxi, and must pay the applicable rate accordingly at that time.
Furthermore, it may request a payment by the estimated waiting time.
l) Perform the journey along the route you choose.
The following minor offenses are considered:
a) Carry out onboard services without formal documentation demonstrating the possibility of providing the same or which becomes due for proper accreditation of transport class that is being made.
b) Do not wear visible inside the taxi to the exterior and interior, on the right front of the windshield, driving the municipal permit, license number to find the autotaxi affection or take them under conditions that hinder their perception or make improper use of them.
c) Failure to provide the service under the conditions of hygiene, cleaning and / or required quality, both the driver and the vehicle.
d) Failure to respect the rights of users established by the Ordinance, or the Law of the Autonomous Community.
e) Failure to comply with rules on advertising on vehicles that may be established.
f) Failure to your receipt of the service provided to users, if they so request or deliver a receipt or invoice that does not meet the requirements.
g) Not having the vehicle of the printer for tickets or take in operation.
h) The lack of change in coins or bills up to the amount set forth in the Ordinance.
i) Do not wear plate on his condition public service vehicle.
j) Do not expose to the public the tables of approved rates or keep them in inconspicuous places.
k) Do not wear or carry off duty, outside light module indicative of the rate that is applicable.
l) not communicate the change of address of the holders of licenses, and any other information or circumstance that should appear in the register provided for in Article 11 of this Law.
m) Absence stop leaving autotaxi therein, for over 15 minutes and then leaving it the sign 'Busy'
n) The lack of consideration and respect for users, other drivers or other taxi owners and workers.
o) Disobedience to the instructions of the Agents of the local police does not involve injury to traffic or to the public interest in general.
p) Altering the order waiting at stops or not have the green light when appropriate.
They will constitute grave breaches:
a) No follow the route indicated by the traveler to the destination or follow one involving longer distances unnecessarily.
b) Failure to respond to the service being requested, unless otherwise provided or force majeure.
c) Do not expect the return of a traveler
d) Breach of the tariff regime.
e) Failure of the system of schedules, calendar, breaks and holidays holders or employees.
f) Repeated two minor offenses within one year.
g) Start the meter indicated earlier in this Ordinance.
h) Provide the service, moving or stopped and no municipal permit or dispose of it being expired.
They will constitute very serious infringements:
a) Leave without pay traveler or finish providing the service for which it was requested without cause.
b) Provide the taxi services with varying vehicle license affection, unless authorized by the City Council.
c) Provide the taxi services without having passed this technical inspection of vehicles.
d) Provide the service by someone other than the licensee or salaried recruited for that purpose municipal permit and driver.
e) Provide the service under the influence of alcohol, drugs or other toxic substances that produce similar effects.
f) Appropriating forgotten by users inside the autotaxi objects.
Such action is deemed otherwise have been communicated reliably, within a maximum period of 48 hours, at the Municipal Office and finally delivered 48 of the communication.
g) To provide the service under conditions that may affect the safety of persons by the state in which the vehicle or the driver is.
h) Any manipulation of meter tending to alter the actual amount of service as well as the abusive user fees or tariffs or supplements not established.
i) The commission of frauds with the performance of the profession or use by the licensee of the vehicle at the same affection for that committee.
j) Provide the service when the licensee has been deprived, temporarily or permanently, the municipal permission of Taxi Driver or driving license.
k) Disobedience to municipal orders and instructions to agents when not prejudice circulation for traffic or the public interest in general.
l) Refusal to provide assistance to wounded or injured.
m) Repeated three minor infractions or two serious within one year.
n) To provide the service without having a valid liability insurance mandatory subscription.
Violations are punishable by fines in the following amounts:
a) Minor offenses are punishable by fines of 100-400 euros.
b) Serious offenses are punishable by fines of 401-1000 euros.
c) Very serious offenses are punishable by fines of 1001-4001 euros.
Source: Ayuntamiento de Murcia
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