Portal de Murcia
www.portaldemurcia.com
A survey of tram users reveals that 88% want this through timely, effective and efficient transport arrives in the Carmen district.
The study was prepared by the 601 surveys in both stops and inside the tram between 26 October and 9 November last year.
In relation to the service provided, the average rating of the respondents (who scored between 0 and 10) on the accuracy is 8.4, the performance of frequency of routes 8 and 7.5.
Thus, 51.9% of respondents stated very satisfied with the punctuality of tram and 42.3% with frequency.
The attributes belonging to the segment of comfort during the ride show the following average ratings on a scale of 0 to 10:
Smoothness of motion and riding style: 8.5
Indoor temperature: 8.3
Cleanliness: 8.8
Comfort Journey 8.7
Illumination: 9.0
The highest percentage of very satisfied is on the lighting (69.7%) followed by cleaning (65.6%) and convenience (63.2%)
In terms of accessibility and payment systems, the accessibility score is 8.5 stops, the tram 8,7 and convenience of payment systems and validation of the ticket and voucher is 8, two.
The highest percentage of very satisfied access is in both the tram accessibility (64.8%), and accessibility to stops (61.4%).
Users rated the sense of security inside the tram with 9 and stops with 8.9.
70.2% are very satisfied with the security inside and 68.8% with stops.
When questioned by tram information, with 8.4 score information stops and 8.6 the 8.6 inside the vehicle.
60.2% are very satisfied with the information the tram and 58.1% with the information at stops.
On customer care and communication, surveys have provided the following results:
Image reviewers and staff tram: 8.5
Attention of reviewers and staff tram to inquiries: 8.5
Ability to solve problems posed to the reviewers and staff: 7.8
Available on the web, through social networks and information brochures: 8.2
The highest percentage of very satisfied appears in the image of the reviewers and staff car (61.1%), followed by the attention of reviewers and staff (60.3%), the elements of communication (53.7% ) and problem solving (48.9%).
The contribution of the tram as a public medium for environmental sustainability at an average of 9 out of 10.
75.2% of users are satisfied and 21.4% very satisfied
The overall rating of the service rendered by citizens shows an average of 8.3 out of 10.
51% of respondents were satisfied and 45.3% very satisfied.
When inquiring about the perception of the respondents regarding the expansion project to the Barrio del Carmen, 88% have a positive view, differentiating between 64.6% whose opinion is very positive and 23.5% positive.
The main suggestions made by respondents are related to the following attributes:
Print / change of the itinerary (42.2%)
Large frequency (33.3%)
Extended hours (9.6%).
The profile of respondents, 67.9% came from Murcia City, Murcia 25.7% of districts and the rest from other municipalities.
60.6% were women and 39.4% men.
The majority, 51.9% belonged to an age between 18 to 24 years, with 58.1% students.
Source: Ayuntamiento de Murcia
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