Portal de Murcia
www.portaldemurcia.com
Every day, 2,371 older people living in the city more quiet rise each day because they have the help and assistance they need without having to leave their homes.
Thus thanks to Telecare service, which enables them to enjoy an easier life both over 65 years and their families.
This feature helps to cover two of the most important needs of the elderly: the solitude and safety.
In the care of the elderly, the City argues for the retention of users in their usual environment.
To do this, increase municipal resources and develop a good home services that allow these people to stay at home even if they have some dependence.
The Governing Board of the City of Murcia has given the green light this morning telecare service contract home in the municipality of Murcia for a total amount of 1,833,811 euros for a period of two years, renewable for another two years.
For the first time, the city of Murcia assumes in full the fare, hence the service is carried out by the hiring company Televisa Sociosanitarios Services, SLU
The home telecare service allows people who live alone have the assurance that crisis situations can be contacted via telephone and computer equipment and specific communication, with a center that is staffed by specialists.
It provides all year round, 24 hours, and addresses those over 65, sick or disabled people living alone or living with others in a similar situation.
Loneliness, because most calls
To do this, users have at home a special telephone equipment that allows the touch-Telecare medallion bearing constantly-make an emergency call that puts the user in touch with a permanent Care Center, which provides adequate response to the crisis presented either by itself or by mobilizing other resources such as citizen protection services, health and social.
It aims to ensure the permanence of the user in their usual way of life, providing security, companionship and avoiding unnecessary hospitalizations.
The reasons for the calls from users (health emergencies, health problems, operation of equipment, advice and information) have diversified, although the problems of loneliness are still those that generate a higher volume of calls.
The service is complemented by two mobile units dedicated staff vehicle with permanent attention to project users.
Both are in communication with the Service Center via radio or mobile phone and its primary function is to act emergency health, social or domestic.
Murcia is one of the few municipalities in the country that has two mobile units, adapted and equipped with all the necessary qualified personnel to intervene in the user's home in an emergency.
From its inception to the present, has been incorporating technical and new features which have helped to provide a better service to users.
Thus, one possibility is more demand receives custody of keys, which targets mainly the elderly who lack family support.
Gradually incorporated into the homes smoke detectors, fire, gas and mobility, as well as video tele, which allows beneficiaries to maintain visual contact from your television screen with the person who answers your call.
Source: Ayuntamiento de Murcia
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