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Murcia Association of Consumers and Users, CONSUMUR, has identified a lack of information provided by the concessionaire of the bus service, Latbus, to changes produced in routes of ad hoc, as a result of road works or cutting same for recreational activities such as processions or other events that prevent the normal city bus route.

CONSUMUR remember that you are entitled to be informed by notices placed inside vehicles and at stops, any change in the itinerary, schedules and stops.

Furthermore, this information must be provided by the company in good time so that the user can choose alternative transportation, avoiding the damage caused by the lack of information.

The right to information is one of the key rights contained in Royal Decree 1 / 2007 of 16 November, approving the revised text of the General Law for the Protection of Consumers and Users and other complementary laws .

In this sense, the organization asked the concessionaire of urban transport services in the municipality of Murcia, Latbus and the City of Murcia, responsible for ensuring proper implementation of the basic rights of transport users, an improvement Information provided to the user.

It should be noted that the Law of the Land Transport Management states that public authorities shall promote the adequate satisfaction of the transportation needs of citizens.

It also indicates that the administration in turn encourage the establishment and development of user associations and increase their participation in the planning and management of the transport system will keep users informed of system performance at any given time are available thereof, and their modifications.

CONSUMUR urges users to consider that their rights as users of public transport have been violated, to interpose a claim.

Those affected may request a complaint form and process it through the organization.

CONSUMUR going to the consumer and / or user may receive all the information you want, from 10.00 to 14.00, Monday to Friday and from 16.30 to 19.30 on Mondays, Tuesdays and Thursdays.

You can also receive information through the Virtual Office (www.consumur.org) available to the consumer and / or user 24 hours a day, or by calling the Consumer Information and User: 968 22 30 82.

Source: CONSUMUR