Portal de Murcia
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In total, there are 99 establishments and municipal services distinguished with the Tourist Quality Commitment, after passing the evaluation of the Integrated System of Quality Tourism in Destinations (SICTED).
Ballesta: "Murcia is the first city in the region and the eighth of Spain in number of distinctions Tourist Quality Commitment, thanks to the work of companies and professional"
The Mayor of Murcia, José Ballesta, Councillor for Employment, Tourism and Culture, Jesus Pacheco, and members of the Municipal Corporation did today presented the diplomas of 'Tourist Quality Commitment' to different companies and professionals of the municipality, thanks to work and training, they have managed to position 8th place Murcia in Spain as a destination of quality.
In total, there are 99 establishments and municipal services distinguished with this quality mark, after overcoming the external assessment by the managers of the Integrated Quality Tourism in Destinations (SICTED).
"Murcia is the first city in the region and the eighth of Spain in number of distinctions Tourist Quality Commitment, thanks to the work of businesses and professionals from different sectors: from museums and tourist guides, to taxi drivers, restaurants and small shops "said the mayor.
The SICTED the largest project quality tourism developed in Spain, promoted by the Ministry of Industry, Energy and Tourism, and that the municipality develops the Department of Employment, Tourism and Culture Department, through the manager SICTED the destination Murcia, which working closely with establishments that are committed to implement a quality management system in your business.
In today's event, they have been awarded a diploma plate -more who have already installed in their respective locales- to 55 new businesses and services.
"An increasing number of companies and tourist services in Murcia that are part of this 'club of tourism excellence' and, with its high levels of quality in products, services and customer service, help position Murcia as a tourist destination of reference, "said José Ballesta, who added that" when a tourist comes to our city perceives the state of the streets and the tourist offer, but also the treatment and the professionalism of the various local businesses. "
In the image of a city influence all kinds of factors that have to work together and in a coordinated manner, establishing synergies between different sectors to promote the destination Murcia, "as produced between the museums and the Association of traders Murcia Center to promote Night and Museum Day "which has brought culture to the streets with great success of participation" assessed the mayor.
How to join the club of tourism excellence
From the Department of Jobs, Tourism and Culture, agency project manager, awareness-raising establishments and city services are made to adhere to SICTED, although they themselves may also apply through www.calidadendestinos.es.
It is part of an initial self-assessment in which the employer himself measures his organization and perform a 'check list' of various quality parameters.
The Department of Employment, Tourism and Culture facilitates a Manual of Good Practices and the need to implement the project management advice;
all for free.
Once quality parameters are met, external evaluation is planned, by an external evaluator accredited by the Ministry of Tourism, a distinction that is valid for two years, but passing annual monitoring, ensuring establishing quality and commitment of the company.
"The benefit is shared by businesses and the city of Murcia," said Ballesta, who concluded that "the Murcian businessman who is on the itinerary of consumption of tourists (whether it is a tourist company and other sector) has a absolute dedication and commitment to internal training, making the city a tourist destination at the head of Spain ".
Source: Ayuntamiento de Murcia
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