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| In total, a global satisfaction index of 8.7 out of 10 has been obtained, by of users surveyed during the month of November 2020 | TranvÃa de Murcia has obtained the highest rating from its users since the measurements began in 2012, reaching an overall satisfaction index of 8.7 out of ten. Thus, 98.2% of the users surveyed say they are satisfied or very satisfied with the service, of which 56.3% are very satisfied.

It should also be noted that no respondent fails the Murcia Tram, in any of the aspects subject to assessment, and that, of the 20 attributes to assess, 19 are higher than 8 points, which is a clear indicator of excellence in the public transport service that TranvÃa de Murcia develops. Respondents rated the lighting (9.1 out of ten), tram accessibility (9.1 out of ten), punctuality (9.0 out of ten) and the environmental contribution (8.9 out of ten) very positively.

Also the ability to solve problems, attention of reviewers, image of reviewers and staff, and the smoothness of movements / driving style (8.9 rating in the four cases).

Accessibility to stops and cleaning is rated 8.8 out of ten. The Councilor for Sustainable Mobility and Youth, Rebeca PÃ © rez, has indicated that "during this year, TranvÃa de Murcia will carry out a more in-depth monitoring of those aspects in which lower scores have been obtained, thus working to achieve greater user satisfaction and maintaining the quality level of all attributes ". 327 surveys carried out These data were obtained last November thanks to the completion of a total of 327 surveys, which implies a confidence level of 95%, with the aim of testing the degree of satisfaction of the users of the tram.  64.5% of those surveyed are residents of the city of Murcia, while 28.2% come from districts.

Regarding the profile of those surveyed, 48% are students (UMU, UCAM, schools, institutes and regulated education centers) and the rest are distributed among employed workers, public workers and retired people ...

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Source: Ayuntamiento de Murcia