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The Infantile Schools approve with notable the satisfaction survey of the academic year 2019-2020 (01/08/2020)

| This procedure is carried out every year from the Quality Program to know the opinion of the users | The Infant Schools Service, dependent on the Department of Education and Infant Schools, directed by Belén López, has approved with notable (8.78 on average) the relative satisfaction survey for the 2019-2020 academic year.This procedure is carried out every year from the Quality Program to know the opinion of the users.

On this occasion, due to the situation generated by the expansion of Covid-19, the survey was carried out by SMS with a link to the portal."We are referring to centers that need special care.

Infant children need to grow up in safe environments and spaces that promote their integral development.

For us, the opinion of parents is very important, since their contributions contribute to the constant improvement of the service "explains Belén López. 133 answersSpecifically, 534 invitations have been sent, corresponding to the number of children enrolled, of which 133 have answered, representing 25% of the population."The participation with respect to other years has been less, being the past academic year 90.06%, but it is also understandable due to the radical change in the methodology of data collection", highlights the mayor, who adds that "it is important for the service this procedure, since the opinion of the parents is essential to continue advancing and improving every day.

" Seven questions about the different areas of the serviceThe questionnaire has consisted of seven questions on the different areas of operation of the service, which have been rated qualitatively, between good, normal and bad.Thus, 86% of those surveyed think that the hygienic care provided to children is good.

In relation to food, 97% consider that it is adequate; 89% think that cleaning and maintenance is good; and 86% of parents value the attention of school staff as positive.Likewise, 89% of the surveyed families consider that the material sent during the confinement has been good and has helped them in the tasks with their children, as they have also correctly assessed that the resources have been adapted to the age of their children.58 suggestions receivedLastly, 25% of users rated the service as a whole with good marks, specifically the average was 8.78.

The mayor notes that "in addition, a total of 58 suggestions and opinions have been received, which we will try to consider for future proposals to improve our centers, as well as educators and families."All the detailed survey data at a general level will be available on the website of the Children's School Service.The Infant Schools Service has seven centers for the First Cycle of Infant Education, from 0 to 3 years old.

One of them is located in the urban area, EI La Paz (Barrio La Paz) and the rest in districts: EI Beniaján (Beniaján), EI San Roque (El Palmar), EI La Ermita (La Alberca), EI El Lugarico ( El Palmar), EI Ntra.


De la Fuensanta (Santiago el Mayor) and EI Ntra.


De los Ángeles (Sangonera la Verde).

Source: Ayuntamiento de Murcia

UNE-EN ISO 9001:2000 - ER-0131/2006 Región de Murcia
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