Portal de Murcia
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The Department of Modernization of Administration and Urban Development led by José Guillén, has put in place a system of prior appointment on the website of the City Council for face-to-face care in all the municipal offices.In this way, the services resume their activity facing the public once all preventive measures have been taken. Specifically, the positions that have been taken up in person are Citizen Service, taking up 19 face-to-face positions among the three offices that will serve the population in different shifts, in the Municipal Building of Abenarabi; in Plaza Europa; and in Glorieta de España, where the Single Window service and the processing of Civil Weddings have also been resumed, from Monday to Friday from 9 a.m.
to 2 p.m. The Citizen Service hours are from Monday to Thursday from 9 a.m.
to 6:00 p.m.
and Friday from 9 a.m.
to 2:00 p.m. Likewise, in Abenarabi, the Urban Planning Information, Cartography Information, Activities Records Information, Works Permits, information from the Administrative Management Service, Planning Service, Management Technician, Technical Planning Service, Studies and Reports Service have begun and Urban Discipline Technical Service (Inspection and Ruins and other procedures).The Traffic and Transport Service, which includes parking cards for people with reduced mobility, taxis and transport vouchers, is scheduled to start tomorrow, Wednesday. "The objective is that all residents and workers can access municipal services with the maximum guarantees of safety and health, guaranteeing the efficiency of the administration, providing them with a better service and offering them new communication channels based on the latest technological innovations", José Guillén has highlighted.Users must go to the offices through the appointment procedure, which will be available at the following link: www.murcia.es/citaprevia, calling 010 for Citizen Attention or 968358000 for any other service.
The access control staff will organize the entrances so that only citizens can be accessed by appointment, so that a small number of people are inside the facility.
In addition, all services are conditioned according to the measures adopted against the risk of exposure to Covid-19.Likewise, the residents of the municipality can also carry out any online procedure through the electronic administration of the City Council, which has been used during the period of confinement by more than 60,000 Murcians, having carried out 95% of the administrative procedures through the administration portal electronic headquarters.murcia.es
Source: Ayuntamiento de Murcia
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