Portal de Murcia
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| This team, made up of psychologists and social workers, has extended its hours to seven days a week | Since confinement was established due to the global pandemic due to the outbreak of Coronavirus, the Psychosocial Unit in Emergencies of the Association of Civil Protection Volunteers of the Murcia City Council has reinforced its activity, which was mainly carried out on weekends, to 24 hours a day, 7 days a week to provide urgent psychosocial care to people who, through 112, are recognizing psychosocial problems derived or accentuated by the health crisis.This attention is being carried out mostly by telephone, thus avoiding the exposure of professionals and users themselves.
However, some situations have required the presence of a work team from this unit on site under strict security measures, or the mobility of medicalized units to assess the state of health or their transfer to a hospital center.More than thirty calls of various kinds such as anxiety attacks, verbalization of strong psychological distress or problems in the social and family sphere have been some of those that have already been answered by the psychologists and social workers who are available to the Center.
Emergency Coordination (CCU) at any time, during their duty shifts.The professionals provide psychological support, emotional hygiene guidelines and psychoeducational techniques aimed at controlling anxiety, actively coping with the event or connecting with other resources for medium-long term help.Murcians who need to use this service for free can do so through the 1-1-1 emergency telephone number.
Source: Ayuntamiento de Murcia / Foto: archivo Murcia.com
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