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| The municipal centers of the City of Murcia, Murcia North and Murcia South have registered more than 3,207 calls this week, with a peak of 720 made Tuesday | The City Council has reinforced the staff of municipal Social Services centers, an area that has doubled the number of families served during the period of confinement.

Public employees of the Ciudad de Murcia, Murcia Norte –based in Espinardo– and Murcia Sur –based in Beniaján– centers have attended more than 3,207 appointments this week, with a peak of 720 calls registered on Tuesday."Since the declaration of the alarm status, social care has doubled, which is why the City Council has planned a strategy to respond to the increase in calls, reinforcing the staff of the Social Services centers," said José Ballesta, who visited This week the City of Murcia municipal center with the councilor for Social and Family Rights, Pilar Torres.Since the state of alarm began, the City Council has increased social care by 48%, doubling the number of people served compared to the same period last year."The professionals of these three centers attend more than 600 calls every day, responding and streamlining the processing of aid to families who need it most," said the councilman from Murcia, who added that "the City Council is already preparing to make compared to the social alert that will come once the health alert ends.

”The care provided by the three Social Services centers is completed with that carried out by the 40 social work units, which are spread throughout the municipality.Between 3,000 and 3,500 calls each weekThe weekly average of calls answered by Social Services employees - working mostly from home - ranges between 3,000 and 3,500.

The City Council has established a service commitment, responding to queries the next day or within a maximum period of three days.Template reinforcementA staff of 45 employees is working in these three municipal centers, carrying out intense work in caring for families.

In the last days, another 9 part-time social workers from the Family, Specialized Interventions and Women Sections have joined as support.

Social educators are also collaborating.A 315% riseThe data also reflects that care has increased by 315% from April 13 to 17.

Specifically, Social Services served 2,364 people, representing an increase of 315% compared to the same period of time in 2019, the year in which 570 users were served.Likewise, the interventions have shot up by 232% from April 13 to 17 compared to last year, registering a total of 1,588 this year and 478 in 2019.Consultations and processing of aid through 010All telephone attention is centralized at number 010, to which families should go to make their queries.

Social Services is also referring cases to 112, to the Volunteer Service, etc., responding to all kinds of queries.Food and support for familiesThe main resources managed last week (from April 13 to 17) have been those related to the coverage of food needs, serving 860 people in this area, as well as support resources for families (Home Help, telecare, etc.), requested by 157 people.Social Services has also informed and guided 416 occasions on municipal financial aid and in 210 cases on basic insertion income.

Source: Ayuntamiento de Murcia