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El Semas receives recognition from the Madrid City Council for its social work (21/05/2019)

The City Council of Madrid has granted recognition to the Mobile Social Emergency Service (SEMAS) for its collaboration with the Social Samur of this city, which is celebrating its 15th anniversary.

The delivery of this distinction will take place in an institutional act on June 4, which will be attended by the Councilor for Social Rights and Development Cooperation, Conchita Ruiz, accompanied by the workers who provide this service.

One in four cases attended last year by the SEMAS were homeless or bystanders (24.2%), people with mental disabilities or minors (15% each).

There is practically no distinction between men and women, while the day of the week that most emergencies arrive is Sunday (16%), compared to Friday, which is the day with the lowest activity registered in 2018.

The time zone where more emergencies occur and the SEMAS is required by Local Police is the afternoon schedule that includes between 14 and 22 hours assuming 62%, with night time being 25%.

Regarding the type of care provided, emergencies attended by telephone represent 63.2% and 36.7% of the face-to-face visits.

Accommodation and food management are the most managed resources based on the demands, along with family conflicts, conflicts with minors.

Source: Ayuntamiento de Murcia

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UNE-EN ISO 9001:2000 - ER-0131/2006 Región de Murcia
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