Portal de Murcia
www.portaldemurcia.com
Users tram greatly appreciate the service of this transport according to data recorded in the slope above the level of quality required by the UNE EN 13816.
The concepts of punctuality and compliance frequencies are the most valued by customers (8.7 to 8.3 timeliness and frequency), growing three and four points respectively over the last year.
The concept of 'routes' has received a rating of 7.4 as users argue a necessary line extension.
With regard to the extension of the tram to Carmen, 94% of respondents appreciate this as very positive and positive (77.1% and 16.9%, respectively).
In these data, a decrease in those opinions before neutral or negative (in 2013 64% had a positive opinion and 23% as positive) is detected.
Within the attribute 'Personal' problem solving by employees is the concept most improved over last year, rising 0.6 points since 2013 and stood at 8.3 out of 10 in 2014. It also grows from the previous survey convenience in payment systems and validation (0.2 points).
The data of respondents are: 60.6% were women and 39% men.
Of these, 63.2% were students, 19.2% employees of private companies, 8.2% public employees, householders 2.9%, 2.7% unemployed, 3.1% and 0.8% self-employed pensioners.
As to the origin, 67.5% were residents of Murcia capital, while 22.1% came from districts of the municipality and 10.3% of other municipalities.
Besides assess and rate the different aspects of the service, respondents may offer suggestions.
Analysis of these in 2014 is summarized in:
19% on improvements at frequencies in the shuttle UCAM, at night and weekends.
8.9% on schedules: extension closing night service on weekends from shopping malls.
5% of suggestions to avoid saturation of customers trams at rush hour.
Source: Ayuntamiento de Murcia
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