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The "AMT Connect" Plan administration intended to "work instead of citizens" and freeing of paperwork.

It is to build or buy a home no longer require countless steps.

For this, the Municipal Tax Office collects the requests and returns resolved.

The Administration wants to work for the citizen, thus reducing the administrative burden.

"AMT Connect" is a step towards an easier, faster and cheaper administration, improving the levels of transparency, participation, collaboration, evaluation and control.

Recover and even enhance the value of City Hall as "public service".

That is one of the objectives pursued when the modernization of the administration prompted the beginning of this Corporation, in regard to the tax area, translates into taking on more work rather than do citizens and concrete in the plan "AMT Connect" presented this morning by the Councillor of Finance, Isabel Martinez Conesa.

The project launched aims to provide more and better services without formalities, or displacement, or steps or assume any additional costs.

This is not only to seize the opportunities of eGovernment (also), but to connect with citizens and even make their tax procedures with other entities (notaries, public records, land, utilities, etc.) with which should meet its efforts (settlements, changes of ownership in the IBI, processing of tax benefits, capital gains, etc.).

It is "doing what the citizen wants to do for him, provide the service you want from us," said Martinez Conesa.

Thus, the AMT can take care of collecting requests interested in your own home, where the notary has deeded property, public records, traffic or other councils and return the paperwork resolved without charge or cost or sanctions.

The City of Murcia and shows their commitment and willingness to take the "bureaucracy" as possible subtracting from Murcia.

That is, work for it, take all you can legally perform reducing the administrative burden that residents need to present to the local administration.

Relations between the two parties and experienced significant progress with the creation of the virtual office of the Municipal Tax Office, with the possibility of using eGovernment, to telephone or email to resolve transactions without having to go to municipal buildings .

"AMT Connect" is a fundamental step towards an easier, faster and cheaper administration, while improving levels of transparency, participation, collaboration, evaluation and control.

It is a more advanced model of tax administration that uses new technologies, not for citizens to make their tax efforts, but to eliminate steps and making them into place.

It is a project designed to be in continuous adaptation process because the City Council wants to remain responsive to citizens and it offers different communication channels that keeps you in constant contact and collect suggestions and demands to improve the service provided Administration.

Since it was launched at this stage of Government, the results support the system in 2014:

- 5,575 files kept by notaries

- 691 files kept by Registrar Property

- 15,064 telematics attentions to taxpayers

- 69,028 telephone negotiations

- 7,189 steps by email

- 74 810 steps with Traffic Telematics

- Communications AMT with citizens

- Electronic Procedures: 33551

- Emails: 31,327

- SMS: 261444

- Tweets: 441

- Facebook: 85 posts

Resolve and troubleshoot

In practice, this management model is intended to solve, resolve and facilitate the processing of the citizen with the City and so is found in numerous situations of "real life".

The goal is to purchase a home is not necessarily synonymous is an infinity of proceedings before the local administration.

So happens licensing of new construction;

expansion, rehabilitation or reform;

demolition or demolition;

or modification of use or destination.

Before, the applicant must personally visit Urbanism, the notary, the Municipal Tax Agency, the Cadastre and Aguas de Murcia and in total submit up to 20 documents.

In each window, for example, writing.

Now, citizens must travel to certain records Urbanism and Ontario, where he will sign the deed.

Of the rest, the AMT is responsible.

Source: Ayuntamiento de Murcia