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The Councilor for Urban Agenda and Open Government, Mercedes Bernabé, today visited the facilities of the headquarters of the One-Stop Office in Glorieta de España that are being equipped with partitions, as well as signaling the accesses and the waiting room.The Citizen Attention Service, dependent on the Department of Urban Agenda and Open Government, is preparing for the reopening of the face-to-face service that, predictably, will take place in early June, with the conditioning of all spaces, both in districts and districts as those located in Glorieta de España, Plaza de Europa and the municipal building of Abenarabi, with security measures in front of Covid-19.Councilor Mercedes Bernabé visited this morning the facilities of Ventanilla Única, in Glorieta de España, where five security screens have already been installed for face-to-face care posts and the entrances, exits and waiting room have been marked with indicators that recall the importance of keeping physical distance.Likewise, the space and furniture have been redistributed with the regulatory safety distances in all the offices, as well as in the internal offices."The safety of citizens is, at the moment, our priority, so all our effort now is that the offices can open their doors complying with regulatory requirements.

Our intention is that in a few weeks, at the beginning of next month, the service can begin to work in all its venues and by appointment ", explains the mayor Mercedes Bernabé.Equipped the Offices of Plaza Europa, Abenarabi and districtsThe same measures are being developed at the Plaza Europa and Abenarabi facilities, which already have seven and eight security screens, respectively, for points of attention with citizens.Also, this security device began last week in districts and districts with the installation of partitions in the different locations in Campo de Murcia.

The tasks are being extended to the rest of the offices, with a total of 33 protective partitions installed so far.In addition, the space is being conditioned, redistributing the furniture and indicating the accesses and points of closest proximity to the citizen according to the distance measures allowed for face-to-face care.It should be noted that the protective screens throughout the service are designed with a special thickness to guarantee maximum security.Attention through AppointmentOnce open to the public, and following all the safety regulations, users must request an appointment before going to the Citizen Attention offices through the City Council website.In addition, work shifts will be established to cover the hours taking into account the space of each office, guaranteeing the safety of employees and users.It is planned to increase the hours of attention in the three Central Offices of Abenarabi, Plaza Europa and Ventanilla Única, with uninterrupted hours, from Monday to Thursday, from 9:00 a.m.

to 6:00 p.m., and on Fridays, with the current time, from 9:00 a.m.

to 2:00 p.m.

hours.Coordinated workThe device put in place to guarantee the security of face-to-face positions in all Citizen Attention Offices is being carried out in coordination with the Occupational Health Prevention services, dependent on the Department of Pedanías y Barrios; and Health, from the Department of Sports and Health, which must supervise all the facilities to verify that they comply with the regulatory measures for their reopening.In addition, the collaboration of the Computing Service, dependent on the Department of Urban Development and Modernization of the Administration, also stands out for the installation of the previous appointment to facilitate face-to-face attention in all the municipal offices.Management during the alarm stateThe Citizen Attention Service of the Murcia City Council, dependent on the Department of Urban Agenda and Open Government, led by Mercedes Bernabé, has carried out 44,017 steps since March 16, when the state of alarm began, until the day of yesterday, May 19.

Source: Ayuntamiento de Murcia